Shipping policy

Do you ship worldwide and how much does shipping cost?

Yes—Maison Poedagar offers free worldwide shipping with tracking.

How long does shipping take?

Estimated worldwide delivery: 8–15 business days after dispatch.

Delivery times are estimates. Some orders may arrive sooner, while others may take longer due to customs clearance, courier delays or local delivery conditions.

Processing times

Please allow 1–3 business days for your order to be processed before dispatch. Processing time is additional to the estimated delivery time.

We do not process or dispatch orders on Sundays.

How do I track my order?

Once your order has been dispatched, you will receive an email containing your tracking link.

If you haven’t received your shipping confirmation, please check your spam or junk folder. For assistance, contact us at themaisonpoedagar@gmail.com with your order number.

Unexpected delays

Occasionally, delivery may take longer than the estimated timeframe, particularly during international customs clearance or periods of high courier demand.

If your order has not arrived within the estimated delivery window, contact us at themaisonpoedagar@gmail.com and we will help investigate.

Delivered but not received

If tracking shows your order as delivered but you haven’t received it, please check with other members of your household, neighbours and any designated safe places.

Contact your local courier to request delivery confirmation and report the missing package. Then email themaisonpoedagar@gmail.com with your order number and any information provided by the courier so we can investigate and help resolve the issue.

Incorrect or incomplete address

Please ensure your shipping address is complete and accurate at checkout.

If you notice an error, contact themaisonpoedagar@gmail.com immediately. We can update your address before dispatch, but changes may not be possible once your order has shipped.

If an order requires reshipping because an incorrect or incomplete address was provided, you may be responsible for the additional shipping costs. We will explain the available options and any fees before arranging reshipping.

Non-delivery due to customer unavailability

Please respond to courier notifications and arrange collection or redelivery promptly when required.

If delivery cannot be completed because the address is inaccessible, the courier cannot contact you, or the package remains uncollected, additional shipping fees may apply if the order needs to be sent again.